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General Repair & Issue Resolution

Submit an appointment request for general repairs of your pool heating including; Solar Absorber, Rigid Panel and Heat Pump.

*Available to VIC, NSW & QLD Metro Customers

  • 1. Your Contact Details

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    Preferred method of contact

  • 2. Solar Detail

  • My solar is on a*

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    That is*

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    Is it a Sunlover Heating / Carlile (NSW only) Solar System?*

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  • 3. Reason For Call Out

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  • Drop files here or
  • 4. Access Details

    Please note that you are not required to be present during a service call should access to the pool equipment and solar be available for the technicians.

  • 5. Terms & conditions of service booking

    The Online Booking Terms below are applicable and have been updated as of January 2019

    We ask you to read our Online Booking Terms and Conditions as you will be asked to confirm that you have read and understood these before your booking can be confirmed.

     

    • If the required works are determined to not be covered by warranty, a Service Call Out fee will be applicable which includes the first 15 minutes of on-site labour
    • Additional time / labour is billed in 15-minute increments
    • Any additional or specialised materials not previously discussed or quoted are price on request
    • All service repairs and maintenance come with a 3 month warranty
    • Payment is due completion of works and is to be provided via Credit Card ONLY - Visa or MasterCard can be provided in person or via phone with payment particulars to be prearranged.
    • Extra travel charges may apply for regional areas
    • All service call requests will receive confirmation of appointment request with works to be engaged within 5 – 10 business days, weather permitting.- Timeframes may extend during peak swimming season (Aug – Feb)

     

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