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Troubleshooting

Below you’ll find some basic trouble shooting information. Please have a read the information below to see if your problem is listed before contacting us.

 

    Controllers

  • What Does Error Code 66 / Pipe Sensor Open Circuit Mean?

    This refers to your POOL sensor that reads your pool water temperature. There are 3 possible answers for the error code:

    Is the Pool sensor cable reversed with the roof sensor?
    Reverse sensor wire back to the correct positions

    Check the sensor cable for any damage including the wires that go into the connection to the controller. Repair cable if damaged

    Short circuit in digital sensor that sits in the pipe / water. The Sensor will need to be replaced with a new sensor

  • How to change over a Pool / Pipe Sensor

    Download manual HERE

  • How do I purchase a new / replacement Pool sensor?

    Please call your nearest Sunlover Heating office on 1800 815 913.

    Payment can be completed over the phone via MasterCard or Visa.

  • What Does Error Code 99 / Roof Sensor Open Circuit Mean?

    This refers to your Roof sensor that reads your roof temperature. There are 3 possible answers for the error code:

    Is the roof sensor cable reversed with the pool sensor?
    Reverse sensor wire back to the correct positions

    Check the sensor cable for any damage including the wires that go into the connection to the controller. Repair cable if damaged

    There may be a short circuit in digital sensor that sits on your roof. The Sensor will need to be replaced with a new sensor.

  • How do I purchase a new / replacement Roof sensor?

    Please call your nearest Sunlover Heating office on 1800 815 913.

    Payment can be completed over the phone via MasterCard or Visa.

  • I have a Error Code / Message on my controller – what do I do?

    Download the trouble shooting guide HERE or download your controller model from the solar controllers page

  • How do I set the Time Clock on an SL6 Elite or SL8 Controller?

    Settings mode is for setting the unit into time-clock operation.

    When you select this option you will be asked if you wish to use the clock feature

    (CLK? ON/OFF).

    If you select OFF then the controller will not work as a time-clock model and will prevent starting the pump to sample at night based on a sequence of events.

    If you select ON you will be prompted to set the time of day, the controller will work in time-clock mode and the solar pump is prevented from starting outside of the set hours (unless tropical mode is selected). Set the time of day in 24 hour format, note there is an AM/PM indication to avoid incorrect settings. Seconds are automatically set to zero.

    Once the time is set select the START hour from 6am till 12 noon, default is 9am which means the solar pump cannot start before 9am.

    Now select the END hour from 15:00 (3pm) until 21:00 (9pm), default is 19:00 (7pm) which means the solar pump will stop at 7pm.

    You can also download your controller manual for step by step instructions on our solar controllers page

  • How do i change the time on my SL6 Deluxe ?

    Press the up and Down arrows on the controller at the same time till the screen flashes and goes blank then let go of the buttons.

    You will have an ‘M’ light flashing, this is the minutes of the controller and you can adjust accordingly with the up and down arrows to the correct time then press select.

    You will now have a ‘H’ light flashing. This is the hours of the controller and again you can adjust accordingly with the up and down arrows to the correct time then press select.

    The controller is in 24 hour time. therefore 1pm should show as 13:00.

  • Why is there no power to the display of my controller?

    A few quick steps to determine the issue:

    • Is the power point faulty? Test the power point with a known working appliance (like a phone charger or hair dryer). If the power point is operational;
    • Check the controller with by plugging this into another power point.

    If there is still no display then the controller will need to be returned to Sunlover Heating to be reviewed and repaired. Please return your controller along with the Controller Repair Request Form to Sunlover Heating.

  • The Controller is on, but the pump is not working and solar conditions are good

    A few quick steps to determine the issue:

    • Is the pool temperature less than 8°C cooler than the roof temperature. If so the solar will not turn on until this differential is reached
    • Check the pump is plugged into the base of the controller;
    • Set controller to Manual mode – does this turn the pump on?
    • Test the pump by plugging into a different power point and turning on. Does this turn the pump on? If it doesn’t, then the pump may be the problem. Contact the Service Department at Sunlover Heating.
    • Check controller power output (where your pump was plugged in) by plugging in working appliance (i.e power tool or small appliance) into the bottom of the controller to see if it runs – if not the controller may be the problem.                                                                   Please return your controller along with the Controller Repair Request Form to Sunlover Heating.
  • My Solar seems to turn on at night. Why does it happen?

    If your controller has been turned off or you have experienced a recent blackout, the clock within the controller may need to be reset.

    You should turn the controller off and back on during daytime hours. This will reset the unit’s test cycles and standby modes. Once turned back on, confirm the time is correct on the unit if applicable (only on controllers SL6 and SL8)

  • My Pool does not seem to be heating but the sun is out. Why?

    To go from a cold pool (after a number of cold or cloudy days) to a pool of 28°C – 30°C, you would require at least 3-4 days at 25°C.

    If the pool temperature is less than 8°C cooler than the roof temperature the solar will not turn on until this differential is reached.

    If there is no blanket on the pool up to 15°C can be lost in temperature overnight, depending on the ambient air temperature.

  • Roof Sensors is not reading hot enough – why?

    If the roof sensor is not reading at a high enough temperature on a warm / hot day, ensure the sensor is in the correct spot, has not been damaged and is not shaded at all. Trees can grow rapidly during winter and may need to be trimmed back to ensure the sun is on your solar heating.

    If you are still experiencing an issue, please contact our Service department at Sunlover Heating or by placing a request via our online service request form

  • The wires to my sensor have come loose – which way do they go back in?

    The sensor cable with the thin trace is the positive and is usually fitted to the right hand side of the coloured plug when looking at the plug screws. If the wires are in the incorrect polarity, the controller will display an error code of “short circuit or reversed” fault.

  • How to I set the required pool temperature?

    To adjust the pool limit simply press the UP button to increase or the DOWN button to decrease the desired temperature.

  • What does “Waiting To Sample” mean?

    The message “Waiting To Sample” is usually preceded by the message “Pool Temperature Reached”.

    These are information messages informing that the pump has been on but is now off because the set temperature has been achieved (that is…“Pool Temperature Reached”) and that it will not check the pool temp again for around 4 hours  (that is…“Waiting To Sample”) because the pool is unlikely to loose temp for some time. The only way to reset the controllers memory of the pool temperature is to turn off the controller for 10 seconds.

  • How do I return my controller for repairs?

    If you have established your controller has a fault, you can return the controller to Sunlover Heating to be reviewed and repaired.

    You can drop off your controller to a Sunlover Heating Office or send via post.

    When returning your controller, please ensure you have completed and include the Controller Repair Request Form.

    Pump

  • Why won’t the pump turn off?

    • Ensure the pump is plugged directly into your solar controller and not into an independent power point;
    • The controller should be in Summer or Winter mode and not manual;
    • Turn the solar controller off for 3 minutes and allow the programming to reset in both the controller and the pump.

    If the pump continues to run, the controller may be experiencing an internal fault.

    Please return your controller along with the Controller Repair Request Form to Sunlover Heating.

    You can also download your Pump manual Here:

    Astral Manual                                  Haywood Manual

  • Why wont the pump turn on?

    A few quick steps to determine the issue:

    • If you have an SL6 Deluxe Controller, your time settings may not be accurate. Check that the time is set to the correct hour and minute (24 Hour time)
    • Check the pump is plugged into the base of the controller;
    • Are solar conditions good? There must be at least an 8 degree difference between the pool temperature and the roof temperature for the solar to turn on.
    • Set controller to Manual mode – does this turn the pump on?
    • Test the pump by plugging into a different power point and turning on. Does this turn the pump on? If it doesn’t, then the pump may be the problem. Contact the Service Department at Sunlover Heating.
    • Check controller power output (where your pump was plugged in) by plugging in working appliance (i.e power tool or small appliance) into the bottom of the controller to see if it runs – if not please the controller may be the problem. Please return your controller along with the Controller Repair Request Form to Sunlover Heating.

    You can also download your Pump manual Here:

    Astral Manual                                  Haywood Manual

  • How do I prime my pump?

    Fill strainer housing with water to suction pipe level. Never operate the pump without water. Water acts as a coolant and lubricant for the mechanical shaft seal.

    Open all suction and discharge valves, as well as air bleed (if available) on filter. (The air that is to be displaced from the suction line must have someplace to go).

    Turn on power and allow a reasonable time for priming. Five minutes is not unreasonable. (Priming time depends on suction lift and horizontal length of suction piping).

    You can also download your Pump manual Here:

    Astral Manual                                  Haywood Manual

  • Why wont my Pump Motor start?

    Check for:

    • Improper or loose connections, open switches or relays, blown circuit breakers or fuses.
    • Manually check rotation of motor shaft for free movement and lack of obstruction.

    You can also download your Pump manual Here:

    Astral Manual                                  Haywood Manual

  • Why does my Pump Motor cut out?

    Check for:

    • Wiring, loose connections, etc.
    • Low voltage at motor (frequently caused by undersized wiring).
    • Binding and overload. (Amperage reading.)

    You can also download your Pump manual Here:

    Astral Manual                                  Haywood Manual

  • My Pump Motor hums, but does not start. Why?

    Check for:

    • Bearings may have seized
    • Governor stuck in open position
    • Open capacitor

    You can also download your Pump manual Here:

    Astral Manual                                  Haywood Manual

  • Why wont my Pump prime?

    1. Make sure pump strainer/housing is filled with water, and that cover gasket is clean and properly sea-ted. Tighten hand nuts.
    2. Make sure all suction and discharge valves are open and unobstructed, and that pool water level is above all suction openings.
    1. Block off suction as close to pump as possible and determine if pump will develop a vacuum.
    2. a) If pump does not develop vacuum, and pump has sufficient «priming water»:
    3. Tighten all bolts and fittings on suction side.
    4. Check voltage to make sure pump is up to speed.
    5. Open pump and check for clogging or obstruction.
    6. Remove and replace shaft seal.
    7. b) If pump develops a vacuum, check for blocked suction line or strainer, or air leak in suction piping.

    You can also download your Pump manual Here:

    Astral Manual                                  Haywood Manual

  • The pump only has a low flow

    Check for:

    • Clogged or restricted strainer or suction line; undersized pool piping.
    • Plugged or restricted discharge line of filter (high discharge gauge reading).
    • Air leak in suction (bubbles issuing from return fittings).
    • Pump operating under speed (low voltage).
    • Plugged or restricted impeller.

    You can also download your Pump manual Here:

    Astral Manual                                  Haywood Manual

  • Why is my pump really noisy?

    Check for:

    1. Air leak in suction causing rumbling in pump.
    2. Cavitation due to restricted or undersized suction line and unrestricted discharge lines.

    Correct suction condition or throttle discharge lines, if practical.

    1. Vibration due to improper mounting, etc.
    2. Foreign matter in pump housing.
    3. Motor bearings made unserviceable by wear, rust, or continual overheating.

    You can also download your Pump manual Here:

    Astral Manual                                  Haywood Manual

    Leaking Solar

  • I have a small pin hole leak. How can I repair this myself?

    If you have a pin hole leak you may need to purchase a Solar Repair Kit.

    Isolate affected solar tube and cut the tube at leak. Using water based lubricant, lightly spray area with lubricant and insert small joining barb into each end of the tube pushing them firmly together.

    Please call your nearest Sunlover Heating office on 1800 815 913 to purchase a repair kit. Payment can be completed over the phone via MasterCard or Visa.

  • I have a big spray of water coming from my solar. How can I repair this myself?

    If you have a tear Leak (where material has damage bigger than a pin hole) you may need to purchase a Solar Repair Kit.

    Isolate affected solar tube and cut to remove damaged section. Using water based lubricant, lightly spray in solar tube with lubricant and insert small joining barb into each end of the tube pushing them firmly together. Place small section of tubing (supplied in kit) and repeat process.

    Please call your nearest Sunlover Heating office on 1800 815 913 to purchase a repair kit. Payment can be completed over the phone via MasterCard or Visa.

  • One of my Manifolds has broken. How can I repair this myself?

    If a barb at the black molded manifold has broken, you may need to purchase a Solar Repair Kit.

    Remove the affected barb and clean area. Use a 5mm drill bit and carefully drill out the hole. Using the grey grommet (supplied in repair kit) gently place into the hole. Using water based lubricant, lightly spray area with lubricant and insert small joining barb. Then join the solar tube back onto the other end of the joining barb. If the broken barb cannot be removed from the tube, cut the appropriate length off and place barb into tube and connect to manifold.

    You can also choose to replace the entire manifold. This will need to be purchased from Sunlover Heating along with a few other spare parts.

    Please call your nearest Sunlover Heating office on 1800 815 913 to purchase a repair kit or spare parts. Payment can be completed over the phone via MasterCard or Visa.

  • How Do I place a service call?

    Please contact your nearest Sunlover Heating office on 1800 815 913 and discuss your requirements with our Service department. Alternatively you can complete a request by placing a request via our online service request form

  • Vacuum Relief Value (Vacrel) is leaking or not suctioning. What do i do?

    If the Vacrel leaks it may have some type of foreign material under the silicone rubber. ie Stick, leaf, spider etc.

    To clean this unit:
    · Unscrew the Valve body from the main body of the Vacrel. (grip points
    included on this part)
    · Simply clean out the Underside of the umbrella lip (soft rubber) on the valve and remove any foreign material.
    · Replace the valve body ensuring that the O-ring is still in place
    · Replace Vacrel onto your solar system

    Should you continue having an issue with leaks on the valve please contact your local Sunlover Heating Office during business hours for assistance.

    Pool Blankets & Rollers

  • How to install and trim a solar pool blanket?

    Before trimming the cover, lay it bubble side to the water and allow to rest for a few hours so any packing creases can settle and flatten.

    Using the shape of your pool as your cutting template, take a pair of SHARP household scissors and trim the cover approximately 3 to 5 cm over the edge of your pool and up the tiles ensuring this remains below the rim of the pool.

    The cover should create a dish like effect with the edges curved up the tiling, preventing any debris from entering the pool.

    It is also suggested to cut a small flap for your skimmer box. Any debris caught on the blanket can easily be hosed into the skimmer box keeping your pool clean and saving you money on unnecessary filter maintenance.

    We highly recommend completing this procedure on a sunny day with someone to assist with holding the blanket in position.

    TAKE CARE – IT IS EASY TO CUT TOO MUCH!

  • How do I set up my Pool Blanket Roller

    Please download the Installation manual for your roller type:

    SR Roller Installation Instructions

    ST & FM Roller Installation Instructions

    UV Cover Installation

     

  • My blanket has shrunk – why?

    Polyethylene has a natural shrinkage rate of around 2%.

    When purchasing a blanket from Sunlover Heating this is allowed for and additional material is provided in the shape of your blanket.

    It is always best to cut your blanket larger than your swimming pool and allow for excess material to sit under your coping.

  • There are small holes in my blanket – why?

    Small groups of punctured or torn holes are often caused by Birds and are quite common when birds are looking for water. To deter them try leaving a bucket of water out during heat waves.

    The damage will not affect the use of your blanket.

    DIY Solar Installation

  • I have purchased a Solar Absorber DIY Kit and require an Install Manual

    Please download the DIY Installation manual from HERE

  • I have purchased a Solar Rigid Panel DIY Kit and require an Install Manual

    Please download the DIY Installation manual from HERE

  • What is an Equaliser and where does it get installed?

    A bleeder pipe/Equaliser tube is used to allow the roof system to drain while the solar is not operating. This is installed on the pipe work up to the roof (below the eve) connecting supply and return pips.
    To install the equaliser tube

    • Drill one 9mm hole onto each of the 40mm pipes
    • Insert a grommet into each hole
    • Using one tube of the solar absorber, push a joining barb into either end and push both ends into the grommets and sleeve.

    An Example of the Install – HERE

     

    WARRANTY

  • I believe i have a warranty issue. What do i need to do?

    Please visit our WARRANTIES page to download all warranty documents and information.

    Further assistance is available by contacting your nearest Sunlover Heating office on 1800 815 913 or via email sales@sunloverheating.com.au

Sunlover Heating have installed in excess of 65,000 solar pool heating systems and built a reputation of happy customers for more than 25 years.

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